This course teaches dispatchers, schedulers and their managers how to take orders, schedule and deliver concrete that meets all the requirements as agreed to with customers. The course hones in on a dispatcher’s job skills.
Course Content
· taking orders
· dealing with priority customers
· using advance notices to ease scheduling and delivery
· callbacks
· clean ups
· add on orders
· will calls
· small load charges
· excessive unloading times
· scheduling math
· plant vs. central dispatch
· managing the dispatch office and personnel
· rapid problem solving skills, including value selling
· expert phone listening skills
· maintaining a proper attitude under stress
Skills are immediately applicable when the participant returns to their workplace.
$349 per student,
